Jan 27, 2014|
Scoot fills in for Garland and talks with Melanie Stewart of Entergy about what to expect in terms of outages during the severe winter weather that's moving in.
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Automatically Generated Transcript (may not be 100% accurate)
It's not unusual that. This is set on and on radio this part of the country but a winter storm watches in effect for the entire area including New Orleans. From very early tomorrow morning a through Wednesday morning it may blast beyond that point two inches of snow accumulation and a quarter inch of sleet freezing rain. An ice is is possible. So I don't know how much don't we're gonna get here in the media worlds -- -- there is that possibility snow is better than -- but -- just bring you up to date on the preparations. For everybody on tonight and tomorrow and it's it's -- it's not as if this is a situation that doesn't happen elsewhere this is a minor situation compared to these kinds of situations that have been elsewhere. But since we're not prepared Ford its a major situation here. Melody Stewart is a director of customer service with energy and only joins us on WWL -- good morning I'm sure you guys are quite busy. Good morning we certainly a market reached we are making preparations very similar to the ones that we come to turn hurricane season. So on all of this same preparation getting our. Our. Command -- activated. Getting our crew rosters together putting everyone on notice that all those things are happening right now -- And Melanie consumers -- and knows that too that there energy company in this case Entergy. Has done everything possible it doesn't mean that. That there's not going to be a power outages because it inevitably there there will be. But consumers -- know that you have done everything that you could possibly do to protect their energy. And and we are definitely do in this -- finch and you know. The we energy is so important having your -- phone is so important have and the gas from this is so important and so we take that very seriously and so from -- that exact same things that we do. During hurricane season are the same measures that we take during an ice storm. So our our employees right now we're going through that they're on their 24 hour checklist. So they are being and they're feeling their vehicles they're getting all of there supplies together we're reviewing all apart cold weather protocol. On for the customers we are suspending disconnect. So -- cold weather is approaching. We wanna make sure and and suspend disconnect we want customers to also. Unprepared to get information from our on the various. Web sites that we have to we have -- Entergy storm's center dot com. Web site on customers can sign up and download our free Entergy asked. And also look at our -- -- web site to get information. I'm -- is since we have since we have so many people working for energy in in this part of the country we're not used to this. Would you say that they are their prepared that they are trained and prepared to deal with this kind of weather when it does happen. Yes we we are absolutely prepared. If you think about the Entergy service territory we have -- companies that are in more of the cold weather states like Entergy Arkansas. And Mississippi. And also we're very used -- helping. Other utilities to face this time this type of all of damaged. So we are used to traveling to other areas doing this type of work in other areas as well it's doing it here. Some of them on dairy same restoration procedures that go into effect. During a hurricane also go into effect during an ice storm that some of them are the same although some are different. For example in ice storm we do need to make sure that you know we have the proper on chains on our tires that were able to get around. In icy conditions. First this you know high water conditions for something -- different but many of restoration procedures are very much defense. And don't even though that's not something that happens here very often visited the trucks can be equipped with those chains. Yet we keep them with yet we keep them on one hand. So that we are activated to work storm eater in this -- or in another area. That we have changed our tires for that weekend we can maneuver around city. So on it's again it's just part of our armed constant monitoring and planning. For them for a dance like. Now since as such Arab. A big part of the country is being hit with this kind of weather in this entire region. I would assume that there are no plans to bring people in from other areas to help here -- should there be a problem. And -- actually there are plans to do that but that's part of are on our pre storm activation. Is that we put crews on notice. Q on prepare to into the same area and as we speak we are going through those steps. So on even then we could see outages in other areas that the country. We do have our on our crews Federer are ready to be mobilized into this area. What if somebody does lose power it does make them feel a little better to know that you were sitting around drinking coffee hot chocolate. And and not preparing for this so energy is prepared for what they expect to happen. Yes we definitely or we also want to encourage our customers to prepare to to this is very similar to the preparations that they would make. During not on her -- since you know catcher -- Make sure you have a flashlight and batteries water nonperishable food items in -- cash on hand this same types of preparations that she would make. Four on you for possibly being without electricity. -- during a hurricane or of the same things we encourage customers to do to perfect prepare for that potential -- Are really Stewart is director of customer service for energy thanks for being with -- -- right thank you.