Apr 2, 2017|
United Way’s Terri Westerfield discusses the many services offered by the United Way of Southeast Louisiana.
United Way’s Terri Westerfield discusses the many services offered by the United Way of Southeast Louisiana.
United Way’s Terri Westerfield discusses the many services offered by the United Way of Southeast Louisiana.
Automatically Generated Transcript (may not be 100% accurate)
Hello we wanna look into united way lives united I'm Terry Westerfield and Jordan needed day I have tours friends in and we are talking long term. Recovery would look into the program to mean dollar bill is this senior vice president long term recovery. Notably southeast Louisiana welcome my friend I'm scary good to talk to again I am glad you're you want to share and shallow look where shall I hope I'm saying that correctly he would die she is the director of disaster and emergency response. For Catholic Charities arch diocese of New Orleans. And together are believed to hear the whole story we hope to put all that's going on everyone is too good today I'd like you to know. But not nearly as southeast Louisiana has a blueprint for prosperity. To eradicate poverty in our region. We're strategically investing news programs and initiatives collaborations and advocacy efforts to meet our communities Korea's needs. We have a bold vision of edible communities where all individuals are healthy educated and economically stable. In Jefferson Orleans pocket in Saint Bernard. Saint Tammany tend to Baja and Washington parishes. Now our neighbors to the north are still in need folks there in the long term recovery mode from two bouts of horrific flooding last year. You know I would southeast Louisiana knows that just wasn't harsh storm can devastate a family emotionally and momentarily. And that's why united race Eli. And Catholic Charities and other nonprofit partners are all working together with individuals and families for long term recovery or helping rebuild lives. And communities. And we won't keep this in the forefront. Of everyone's minds because if we talked about before the show. And I know they are usually people don't see it. If their and he Angie or parts of see him here Washington is just kind of well it didn't happen arts Golan and everybody's fine and that's just not the case is it. Not an I think it's part because now as it does not liking your backyard near you don't see it every day and some of these areas tend to be more rural more far outweighed. No less tense let's you don't go to Washington parish every day so you don't see. What is going on there and nearly as we're talking about poverty in communities that need help these communities need more help than anybody else on their their situation their struggles. They're going through are very very real and now this Dickey says that we have our. Complicated while wanna come back to because we want to talk about our case management sort listeners understand how involvement of the two main problem we were talking a little bit before. That the numbers are still staggering that some stats when we get people. Bring them up to date to refresh their memory about how many people were impacted. I would love to refresh everybody's memory and one thing that is really amazing that when you talk about it it has been one year actually just over one year. Since the first to for it's while Pitt right and North Shore. In March in March 16463000. Homes. Were affected from the march slides I mean that's just astronomical. You're and other like over 5000 ranchers that were affected so you've got something like. 21000. 600 and so that many homes and people and families that were effective from the march floods. Then you get to August the 118 months yeah so 12 punch and unfortunately many people that were affected. You know aren't nor short parishes TH at Washington State any were also affected from the August slides. But overall to make sure I understand the scope of August and what happened in the in the great flood there were 72. Brilliant. With fifty gallons of water. It was what they described as a 1008. Year rainy day you know we talk about. The hundred year floods okay they've now read finalized the words they're using in saying this is a 1000 year eve van while. On as opposed to in March was over 161000 pounds if you look at the parishes on a hole that were affected 68000. Homes and 23000 renters and some change that's over 91000 people. And families obviously what's so distressing is thirteen people lost their lives. So it was a huge event on for us and the region that we cover Alec and toxin specific numbers that we know. That in the North Shore area well over almost ten until 111000. Families in March flat. Ten to 111000. Families if you look at the three parishes. On August lies. So it's been very devastating. And for those of you who went through a storm called Katrina that are listening to issue now how long it takes to get your life back together again. So we're here and we are partnering as you said with united way we like to collaborate we like to partner. And the great thing about our work with Catholic Charities that we've been partnering with them. For many many years and we're gonna continue to partner as it we needed and now which was called long term recovery. And we're relying on them and their expertise in managing our cases and our relationships with the families so that they can tell us. What these families knee and that is how it's back to you because we used that term. Case management quite a bit of a break it down for us because would you means just kind of sort of it's it's individuals and our families. There are so many things they may be in need of and it'll what do it's it is since its guidance it's pretty altogether and making the connection to right. Yeah absolutely so key is management is really a partnership between the case manager and client and these signing a peace plan which is the road map. For recovery. We can do their cards for them that we do is walk along them and find resources and tried to help them. Prioritize what you need vs what you want and what are the steps that you need to take to make sure that you move from point 82 point be successfully. What are their resource is that you don't know X says that we can connect it to. And a lot of it has to do when it now our relationship with agencies like united Wayne and other volunteers in presenting. Their cases to the long term recoveries communities which is cut on the back bone. A fire recovering and we do Mickey's management we helped them prepare and there's kind of like a sequence of events that we go through we each individual case that starts. When it's a Q what did you do details like Britney examples because yeah syndrome is creating a map but so is it is basically a map of sorts of depending on each keys where they need to go and what challenges unique challenges each family has that they need to. Confront in no deal with the stars what amounted to apply for him yesterday now that generates a different step. And did you how it's BA what happened quite dating you know did you receive it if you did an analyst look at your keys. Now is there room for an appeal yes or no do we need to engage. Know some legal assistance that a lot of cases and illegal assistant because the reason why they had been denied. Now a lot of that is that we have denied because if for example they don't have proof of ownership a lot of these the world and we've had our Fowler are friends from now we'll see you in southeast. On somebody had to work to use than it already talked about it then but it is a huge turnaround and we can't touch how we can send and group of volunteers to help them if they don't have their ownership of the house. So now and that also holds back you know the funding that it would have received from FEMA. So where's the process of appealing and how how it's done. Then after after weeks cause the appeals were working with them in multiple areas of the same time. So might be legal appeals. You know we're starting to go Q what he needs. What is the estimate for your house you don't have a contractor we sent a construction cost estimate says look let's take a look. Your home how much is gonna cost you what is your financial plan for what is your plan a plan B and people in the kind of there and then you know. We look in a what a day internal resources of a houseful what are our own resources as an agency in what external resource is can we bring it to. Are just now because what you're describing is intensive and folks who are listening. Again as chalice that if you've been circuitry at any of the other storms this is just not an overnight process hence it is that term long term recovery yet. It is because there are a lot of hurdles legal and otherwise. You've got to overcome and the sooner they get in touch. Which view we're united way the sooner they may be able to to move through this process and a legally appropriate time for both of you if you'll give yes I'm numbers are. Web site and we have reached to a lot of people and sometimes people saying all I can deal with these on my own and it is perfectly fine and further down Melanie thank you know what. I don't know what next step to take is never too early to call list. So even people who didn't register with FEMA and I can. Clearly show was that they were affected by the floods they can still call and then we'll have to register with the state the straight line which is the phone number is 1844. 5812207. All right we just to second because you know Summers now if are ready to grab that and paper. Yeah I give it again play it's 1844581220. Says that this data is now. Has a 1800 number all the cases we'll go through them they'll look at them over for them multiple partners is not discuss pictures of New Orleans were only taking care of Washington saint Tammany there. You know with and the faster response in cash app which is about overs and a bunch of idealism and leaning on them apologist for it but. They will take Allman band that calls and then distributed depending on the agency that's coming their area. Now if they want to call is it correctly our phone number is 985. 6055843. And again this is Catholic to Catholic church and that is our our own internal line. We will look. And determine know what happened we'll ask him a couple questions to see if they're eligible. And basically for eligibility you need to be affected by this be faster. And we will work on the other pieces because not as it is sometimes they don't have total ownership they have to be leading in that. Home. The time of the eighties and it can't be a rental property or anything I Willie I'm really lucky we help them know they they could be you renters but they have that has to be their primary and advancing it would be somebody who's who property of it. They're not living and they were renting it does not take precedence and over someone actually needs a home exactly you know we that we work with both and we encourage ranchers know was stealing Nino. They've lost everything as well as a homeowner. Now and Al motto of our people don't have mentioned. A lot of people are are renders it within our area and I think we have summer. The data that has proven that through the years Curtis your friends of the community data center. So that's very important that they will be able to get some assistance to India and what we do know we will look at what they have received what they did know with their with the awards what ails what is there unmet need and what. They unmet needs. And we just cannot get technically these is what we've doesn't mean it is like we go to and say look these clients. These is how much we can help them be so what we have done with and now we know make sure that'll deposits of worker active very vital that data and information when I have complete package. And I didn't at all and I I call we know we always you're not recoveries r.'s I have said at at a gym meet is the recoveries are you not support. They. Should not carry and cancel your how yes. You were working here where get a day where shall but we've had our friends and from Fuller center. Right cross we have to talk a reference it's an arson are but again folks it takes a lot of people a lot of community. Effort in nonprofit work. To make this happen for all the people who would pursue many that are still not back and homes homes are not even nearly built and I believe. They're still few who are in. Tells and motels and things like that as well I'm. They're they're actually several if not hundreds PP PP few thousand or that are still tells us a deadline date they're trying to get. Families that are located and living in hotels. Out of those hotels by uncertain today announced that China does take a little the president says. Trying to make her parents on the permanent. Even if it's temporary permanent living arrangements other homes or their time on permanent housing as renters. And and one of the things Terry touched on earlier in the show and again top and a collaboration partnerships. And that's what united way is doing because we're working at the table was so many different people. We are working trying to connect. All the different pieces together is Catholic Charities archdiocese New Orleans is coming in providing this phenomenal case management. They're sitting on one with clients and it chalice that they're going through like this map of your gonna do a EP ECD think they get to a point where. The client has. Gotten what wheat harm as unmet needs everything that has been able to happen as happened and now there's and needs that nobody is able to meet. And so she comes to the table and united way and helps bring together other people and so you mentioned. The Fuller center you mention acting maybe two and one Red Cross so we're doing is we're inviting people to come sit at these long term recovery committee meetings. And what they do is we try to figure out who can do lot to help that we need and it may be that we're working with. A partner you will find volunteers to rebuild with. The client for instance it's at work in saint Tammany paired you and we rock in Washington parish in the Fuller center. In saint in 1980 Palo Brighton and so we may say if you can agree to bring in some volunteers. To work with a client that Catholic Charities has brought us. Then united way will help bring you resource is not financial capacity through a partnership and grant that were working hand in hand with what the Red Cross. And we may say. You can find volunteers are paying sheet rock and take it she donated and we're gonna go buy it and so. We're putting all those resources together to try to figure out how we may as safe. Livable environments for that family and bring them into impact and maximum impact right an and it's all around and so one of the great things and I think it's it's. It's not just a physical rebuilt right when they're working these cases. Sometimes we're discussing it. There needs should be capacities that are given to the family in no health services so we work with a group called Louisiana spirit he says. I'm gonna do well let's check on the tightly packed they just generally a lot of times while in favorites knock on doors and Harry do it with everything on given people the opportunity to talk about what's going. So that's that collaboration and you know we come together to try to do that. Rebuilding alliances a hole in one of the things we kind of titled what we're doing through this great slide. I'm month of march in the caucuses you know united we built we are uniting groups together to build it sounds familiar we don't I sound familiar yet there's no. Wheatley and no place like how when united we Wheeler it out after Katrina Rita and so on and so forth yes and we're working specifically with our long term recovery. Emphasis. On her long term is. Kind of relative bright longterm sub people that's two months it's all about you know when you look at the vast number of families that need assistance. Long term can be. Six nights can be year can be two years to tip for people to be in it could be longer. And so we're in it for the long haul we made a commitment our united way it's made a commitment to work every case we came and until week. Feel like there's nobody else out there became we're trying to. Complete at least. Eighty families. That were directly working with through December this year I want it to be more in on the back or worse and we wanna hundred families. If weekend reach 200 families that's gunnery so. We're aggressively trying to make sure that everything we now. That's not the end served as. And gain or that the needs have not been met that were addressing. And this is right this is the only top question for another but it is because we have all these partnerships people listening today's to a week gave money we get this. Why is it taking so long and you just touched upon in the mean. You know the tar along is relative. But it ten weeks. Quite a bit out of financial resource there's there's there's a lot to it now when we weren't talking about it without broad man no different meaning there is not just identifying what are they need to acquire them they're yours and why. Why that's family is. It's holding back on their own recovery in some time the family really needs to be ready to take very critical steps and think. What do they wanna do with that property in the part of the hard part of case management. Is helping clients have very realistic goals. In these seeing some very harsh question because of their financial management so a lot of the key is managed game ball like a catalyst to get a budget analysts look about him but it. Now in where you're spending your phones of the weird and working in part and we did anyway and referring plans for financial literacy. Because what is the point of for example if your engine saying well clinic though and ran these to a hundred dollar. A month but your income is that you can't it's exactly so. But that's what they would you want you won the standard of being one in the lead or. Are different and it matching that on their wants and needs now of and sitting there realistic expectations some of this properties have been so badly damaged. From storm to storm system that we have planned limit damage of Katrina and Rita and ghost of snow and ice pack and in they'd just come. In its party also now there's a lot of parts of their of their homes that have worm damage before you know and they are several. Written recently to fatten up all the government I think gates. I'm not sure it's a combination of state and federal so I want to check on that but. Rescues of these folks that maybe it's almost becomes a buyout cannot rebuild there's nothing left there. To really warrant unfortunately. The reconstruction. I'm home. Exactly it's at but those are very difficult decisions on the Madeleine needs to take. Now because is not easy to let go of your family or your childhood home. At some point is in notepad but that's a decision that we don't make any decisions for the client clan have to meek. Their own decisions and know sometimes it just takes a couple of month working with them. To the way to say look no. What do you really need to let let's just feet and have his heart to heart conversations. On end of the inning of their honeymoon like they're gonna give us everything and then there and there's a realization like this is hard work. Now I have to work on my recovery bait they are not gonna do everything for me. We're gonna give them as much as we can they're recoveries on the decline in the air than ones who own. Their process we gathered to support them. And that to me goes back at her hand in glove I know that immediately following the disaster mental health services just having someone to talk to Jesus here for. That can be so important but now you've moved down the road to recovery. This kind of second phase of what you're describing. Now what setting in people or despair again. I thought I was going to get this I think I need that I don't know what to do I steer it's been crushed because I want all this and I can only have this little. Slice to get back because that's all we can afford. And that's all anyone can do to help because. There are so many. Them and I'll help peace is so critical on the Wii you should leave you know added meaning always offer crisis counseling. Front carriages happen and the presence has and that the first couple months and then Ellis spirit comes in and kicks in and picks up. But the mental health thing doesn't go away and you have to look at Osama. That clan and we have they're the most formidable because. They have mental health issues. So they're they're capacity to think clearly about what they need to do and they did you king get overwhelmed very easily and you go to your ups and downs in their car like Ali known god me embed. My home is still a maverick carton in a while we will bring them a volunteer reliever now is to make their home safe secure sanitarium meet global. But in being mine I did know. Granite counter tops. And hardly make it or not and cannot and that's it it's hard you've had a beautiful home you've been paying your insurers doing this and that. It is an over maybe 10203040. Years lifetime. You mean of the minutes and then not know you guys I had insurance and then you have to phase them. Does what interest gonna keep me right and you still money enough to repair my home my hat before. Now and you know me you mean app and insurance and only that was you know and he nineties you if you work completely at this and excrement. But pieces how much I have to repair any minor could be might not be able to fix it that way. I've read EV one and as well you know prioritizing come sent. Nikki is working with them okay what do you mean needing your house now is no you can't have Europe. Maybe you're rec room that we. Let's focus like. That secured the bedrooms and bathrooms and kitchen let's see what. Where Jeannie 22 plays. And that's financials key as the common place. So. That's it forget it's all. Partnership it and how you do not only for mental health but we're talking again is the rebuilding applied one portion. And then communities which we're talking Kenner brick and mortar here we're talking to homes and buildings. And and I know that you're talking different things and geno and we go to his head like you also to kind of wait and compliment about our from a underdogs and what's going night two on one. Because just like case management your credit helping people. To a one can. Is that number that folks we talked about all the time it's at 24/7. Easy to dial three digit number. And that they can direct you to other resources that can help her get through the pipeline. For this recovery. That's right it for those of you who were trying to run to get the pencil to find this the number for the state to register and captures archdiocese of New Orleans. Or united was number you just call 211. And they have all the numbers because it is on the link to online is partnership that we have where. You can call and if you need social service needs tell them what you need and they will give you every resource that I have listed. On at their fingertips and they're able to refer you to the places that you need to camp for services. Terry you mentioned. Earlier talking about them that financial commitment and those that donate to help differences for flood relief and and power and we investing and I think it was really important how hopeful listeners. Caught when China when you're talking about that. That people that we are working with the families the individuals that we're working with. And the way we're investing dollars that people caved flood relief the united way and Red Cross. What she said is very important they're taking active participation. In their own recovery we are not. Just going into the comedians and everyone's getting a three dollar taxi can write something this week that's not work that's not how works. Every single dollar that we are investing. Is being. Pinched to integrate so that we can get. We can match we can leverage and then we can and vast. In families and individuals that are taking active participation. In there and recovery I can't tell you the number of families and people that we're working with that are. Living in poverty that they are working. They might be signal family. Single parent households that are working are working at jobs where they're making minimal wage and raising a child and they are actively everyday coming home and hanging their own Waller caulking there unseen or. Living there and debris they're doing everything in the case managers for Catholic teachers are saying to try to make their case or to say I wanna say it. Living environments from my child. Or the elderly or disabled families at or working with the the channel I'm on specifically working with that is in a wheelchair and it. On the has one lag is as an agitated and he every night comes when he takes himself out of the wheelchair. And he is literally happened. Lay the ground in in the top or else. We still need help and you can still donate and knows that the resource as are being used. With the utmost respect and with families and individuals. That are actively participating in that it's not just handing out to people of these hands and participatory. Eave vents that are happening with people trying to cash impact on her feet 11 thing I do wanna say because if your contractor out there if you are an electrician if you are plumber. One of the things we cannot due. Is. Have volunteers doing electricity. Amin roofing this type so we need professionals treat headaches and AZ right now and one of the things that we are actively looking for united way if you are one of those groups it says. I'll help adoptive annaly. And I can provide these professional services to a family it if you've got families out there that are participating on there and doing everything they need but there's an and in need because we came. Get the HB AC fixed because we can't afford the plumbing. United way needs your help and so we're asking you can guarantee you nine it'd Wacey SE LE dot or. There is days section they're contacting you can say on a contract that wants to help in the top Catholic family they will get that directly to needs to mean and how valuable pitcher work and we'll help you adoptive family and work with one of these cases the Catholic Charities is giving to us it needs to act on. So then we can go in again volunteers and she rocker hindered things. Volunteers because we want eighty homes buying December and you loved to have won -- I don't wanna have a hunter and let me know after Thanksgiving everybody back up so during the summer you know there's a lot of times your Saturdays or Sundays there's pure companies out there and you want to volunteer to adopt it was we need your help. We definitely do these it's all about partnership and collaboration and cooperation in every person who can do Tony Warner. Put on sweat equity it appears. Well I know that I think of Catholic Charities and or other faith based organizations and friends that were responsible after Katrina to read after. Isaac and others who brought in huge groups of people from all over the country. Who would do just that it was kind of up a ball in tourism. Expeditionary as a there are coming in there was a great part they wanted to help and they were giving it back to so many different communities. And ladies and that oh my goodness we are all literally almost on top of what did it take just a few moments because. To meet to go back to because folks were listening. Talkers quickly if you could. Some of the grant who have already given out this is for the base how that has been needed. And that doesn't even cover the one point four million dollars. And that of goods initially collected thank you everyone we've. Shouldn't say thank you since August but these necessities. For the immediate relief. Up offer people after that great plains right. We'll we've invested. In. Just some tremendous opportunities to help people not only rebuild but immediately following. On the flies reinvested in the local food banks so that they can continue to have people handing out eight point 47. We've invested in regal partner sat and been able to get on some. It entry level construction managers on the grounds oversee volunteers we have invested in the Head Start Programs because several of the schools that and and that have. Children had no word go to school so we've invested in getting those schools. Back rebuilt those head start schools we have invested. In. Some. Catholic Charities script we've made investments through them. We made investments one timed it for the first time ever we made investments in some businesses to get the is certainly is a market lucky. Not right that's right so we Donald a lot of that and and I want to say we've been investing. Width. The Red Cross in it for the past seven months now we've been investing in families and rebuilding. Directly to families homes. Time and. I think in this same thing happens here is that right there on the forefront. How are almost out of time but give your website that we want people to go so they can get more information WW WC CE NO dot or. And to me. United way seal it SE LE dot org. Thank you both for joining me. Jeffrey Dahmer senior VP of long term recovery for united way of southeast Louisiana. Child out of that I love your name typically is the director of disaster and emergency response. For Catholic Charities archdiocese of New Orleans I'm Terry Westerfield and for united way. We'll live. United.